LinkedIn Vex In The Press – The Vex Curve™

Vex In The Press

Five Steps To Inspiring A Customer-Committed Employee Base

Discover how linking purpose to human-centered customer goals helps employees embrace their role in CX.

Read More »

Five Leading Brands Selected By Customers For Their Outstanding Performance In Delivering on Customer Goals

Winning Brands Build Best-In-Class Value Exchange with their Customers in the First-Ever Vex Awards by Gongos.

Read More »

North American Customer Centricity Awards Video Presentation of the 2021 Vex Award Winners

Join us in celebrating how five winning, cross-industry brands are building best-in-class value exchange with their customers.

Watch Video »

Customer Performance Indicators: New Evidence in Customer-Centric Metrics

As customers demand more from brands than ever, the time’s now to shift focus to the universal metrics that they value most.

Read More »

Gongos to Honor First-Ever Vex Winners at the North American Customer Centricity Awards

Gongos Announcing Five Brands To Be Recognized For Building Best-In-Class Value Exchange Based On CPIs.

Read More »

Operationalizing Customer Centricity: The Intersection of Understanding and Delivery

Discover the dimensions behind creating reciprocal value between brands and what customers value most.

Read More »

Many Brands’ Commitment to Customers Ends at Their Pocketbook: Why it Pays to Invest Deeper

Understanding customers doesn’t have to be complex when we drill into a fixed set of universal goals they share.

Read More »

From In-Store to Dotcom: The War of Retail Pharmacy

With healthcare’s growing influence & pharmacies being a critical touchpoint, consumers are left with a few choices.

Read More »

Gongos Launches First-of-its-Kind Subscription Service Linking Revenue Growth To CPIs

Gongos launches new patent-pending model which demonstrates leading brands are leaving billions on the table.

Read More »

Jeannie Votaw & Sam Herzing on The Tom & Bob Show

Jeannie Votaw and Sam Herzing join Tom DeWitt and Bob Kiple to discuss Strategy & Implementation with Vex.

Read More »

David Robbins on The Tom & Bob Show

David Robbins joins Tom DeWitt and Bob Kiple on their podcast, The Tom & Bob Show, to discuss the all-new Vex Model.

Listen In »

A Q&A with David Robbins about why CX hasn’t found its Wow! factor

There are many reasons why organizations today are finding roadblocks when delivering a great CX.

Read More »

Reframe Growth Through the Lens of Customer Outcomes

With the shift from shareholder to stakeholder capitalism, the role of customers is ever-important.

Read More »

How to Win in the Disruptive Economy: A Playbook for Success

Thriving in the new normal requires a different approach than yesterday’s playbooks. What are companies doing?

Read More »

Motivate Employees by Empowering Customer Success

Companies use KPIs as a way to success, but the pressure to perform comes at a price of emotional resonance.

Read More »

Thinking Beyond Evaluation in the Quick-Fix World of CX

With more ways to monitor and measure how customers are interacting with brands, what does this mean for traditional CX?

Read More »

CPIs: The Small but Significant Indicators of Business Growth

While KPIs are a valuable tool in measuring success, businesses can lose sight of their most precious asset—their customers.

Read More »

I'd like to be part of the VEX syndicate

Step 1 of 5

How do I know if I'm part of the syndicate?