LinkedIn Vex In The Press – The Vex Curve™

Vex In The Press

The 15 Hidden Metrics of Customer Centricity

Discover how CPIs are a path to a more profitable customer-centric strategy when complemented with existing KPIs.

Read More »

How Key Performance Indicators Can Actually Kill Key Performance

Learn how Customer Performance Indicators can expand a brand’s view of customer needs to reap profitable growth.

Read More »

Data Shows CVS Closing 900 Stores Will Bode Well for Customers

How is one of the country’s largest pharmacy retailer making bold moves to better activate on customer’s needs?

Read More »

Five Steps To Inspiring A Customer-Committed Employee Base

Discover how linking purpose to human-centered customer goals helps employees embrace their role in CX.

Read More »

Five Leading Brands Selected By Customers For Their Outstanding Performance In Delivering on Customer Goals

Winning Brands Build Best-In-Class Value Exchange with their Customers in the First-Ever Vex Awards by Gongos.

Read More »

North American Customer Centricity Awards Video Presentation of the 2021 Vex Award Winners

Join us in celebrating how five winning, cross-industry brands are building best-in-class value exchange with their customers.

Watch Video »

Customer Performance Indicators: New Evidence in Customer-Centric Metrics

As customers demand more from brands than ever, the time’s now to shift focus to the universal metrics that they value most.

Read More »

Gongos to Honor First-Ever Vex Winners at the North American Customer Centricity Awards

Gongos Announcing Five Brands To Be Recognized For Building Best-In-Class Value Exchange Based On CPIs.

Read More »

Operationalizing Customer Centricity: The Intersection of Understanding and Delivery

Discover the dimensions behind creating reciprocal value between brands and what customers value most.

Read More »

Many Brands’ Commitment to Customers Ends at Their Pocketbook: Why it Pays to Invest Deeper

Understanding customers doesn’t have to be complex when we drill into a fixed set of universal goals they share.

Read More »

From In-Store to Dotcom: The War of Retail Pharmacy

With healthcare’s growing influence & pharmacies being a critical touchpoint, consumers are left with a few choices.

Read More »

Gongos Launches First-of-its-Kind Subscription Service Linking Revenue Growth To CPIs

Gongos launches new patent-pending model which demonstrates leading brands are leaving billions on the table.

Read More »

Jeannie Votaw & Sam Herzing on The Tom & Bob Show

Jeannie Votaw and Sam Herzing join Tom DeWitt and Bob Kiple to discuss Strategy & Implementation with Vex.

Read More »

David Robbins on The Tom & Bob Show

David Robbins joins Tom DeWitt and Bob Kiple on their podcast, The Tom & Bob Show, to discuss the all-new Vex Model.

Listen In »

A Q&A with David Robbins about why CX hasn’t found its Wow! factor

There are many reasons why organizations today are finding roadblocks when delivering a great CX.

Read More »

Reframe Growth Through the Lens of Customer Outcomes

With the shift from shareholder to stakeholder capitalism, the role of customers is ever-important.

Read More »

How to Win in the Disruptive Economy: A Playbook for Success

Thriving in the new normal requires a different approach than yesterday’s playbooks. What are companies doing?

Read More »

Motivate Employees by Empowering Customer Success

Companies use KPIs as a way to success, but the pressure to perform comes at a price of emotional resonance.

Read More »

Thinking Beyond Evaluation in the Quick-Fix World of CX

With more ways to monitor and measure how customers are interacting with brands, what does this mean for traditional CX?

Read More »

CPIs: The Small but Significant Indicators of Business Growth

While KPIs are a valuable tool in measuring success, businesses can lose sight of their most precious asset—their customers.

Read More »

I'd like to be part of the VEX syndicate

Step 1 of 5

How do I know if I'm part of the syndicate?