Discover how CPIs are a path to a more profitable customer-centric strategy when complemented with existing KPIs.
Vex In The Press
Learn how Customer Performance Indicators can expand a brand’s view of customer needs to reap profitable growth.
How is one of the country’s largest pharmacy retailer making bold moves to better activate on customer’s needs?
Discover how linking purpose to human-centered customer goals helps employees embrace their role in CX.
Five Leading Brands Selected By Customers For Their Outstanding Performance In Delivering on Customer Goals
Winning Brands Build Best-In-Class Value Exchange with their Customers in the First-Ever Vex Awards by Gongos.
Join us in celebrating how five winning, cross-industry brands are building best-in-class value exchange with their customers.
As customers demand more from brands than ever, the time’s now to shift focus to the universal metrics that they value most.
Gongos Announcing Five Brands To Be Recognized For Building Best-In-Class Value Exchange Based On CPIs.
Discover the dimensions behind creating reciprocal value between brands and what customers value most.
Understanding customers doesn’t have to be complex when we drill into a fixed set of universal goals they share.
With healthcare’s growing influence & pharmacies being a critical touchpoint, consumers are left with a few choices.
Gongos launches new patent-pending model which demonstrates leading brands are leaving billions on the table.
There are many reasons why organizations today are finding roadblocks when delivering a great CX.
With the shift from shareholder to stakeholder capitalism, the role of customers is ever-important.
Thriving in the new normal requires a different approach than yesterday’s playbooks. What are companies doing?
With more ways to monitor and measure how customers are interacting with brands, what does this mean for traditional CX?
While KPIs are a valuable tool in measuring success, businesses can lose sight of their most precious asset—their customers.